Distance Sales Agreement
|SIPARIS_TARIHI|
1. SELLER INFORMATION
Name : CANAN İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address : EVLİYA ÇELEBİ MAHALLESİ HATBOYU CADDESİ EN KALİTE SİTESİ E BOK NO:31/A TUZLA / ISTANBUL / TÜRKİYE
Phone (Englısh) : +90 530 887 34 32
Phone (Turkish) : +90 216 446 25 07
Fax : +90 216 447 10 42
Email : info@wooduneed.com
BUYER INFORMATION
|ALICI_BILGILERI|
2. SUBJECT
The subject of this Preliminary Information Form is to inform the Buyer in accordance with the Law No. 6502 on the Protection of Consumers and the Distance Sales Contracts Regulation regarding the sale and delivery of the product/products whose properties and sales prices are specified below, which the Buyer has ordered electronically from the Seller's website located at https://www.wooduneed.com/.
3. BASIC FEATURES OF THE PRODUCT SUBJECT TO THE CONTRACT
|URUNLER|
PAYMENT METHOD and DELIVERY
Payment Type : |ODEME_SISTEMI|
Shipping Company : |KARGO|
Cargo company selected for return: |KARGO|
4. DELIVERY
4.1. The product subject to the contract shall be delivered to the Buyer or a 3rd person or institution indicated by the Buyer, depending on the distance of the Buyer's place of residence, within a legal period of 30 (Thirty) days. The Buyer's right to terminate the contract for a justified reason due to the Seller's non-compliance with this obligation. In such case of termination of the contract, the Seller shall be obliged to refund to the consumer the full amount received from the Buyer upon the conclusion of this contract, including delivery costs, within 3 business days at the latest from the date of receipt of the termination notification, together with the legal interest accrued in accordance with the relevant legislation. The delivery period may vary depending on the requirements of the order/project and the delivery location. It is agreed and added to the contract by written communication between the BUYER and the SELLER depending on the requirements of the order/project and the delivery location.
4.2. The Seller shall not be liable if the product subject to the contract is to be delivered to a third person or institution other than the Buyer and such third person refuses to accept the product.
4.3. In order for the procurement and delivery of the product subject to the contract to commence, the payment must be made together with the signing of this contract. In case the price of the product subject to the contract is not paid or is cancelled through various channels after payment, the Seller's obligation to procure and deliver the product shall also be terminated immediately and the contract shall be deemed to have been terminated automatically.
4.4. In case the procurement and delivery of the product subject to the contract becomes impossible, the Buyer will be notified of the relevant matter in writing and, if the Buyer terminates the contract for this reason, the Seller shall be obliged to refund to the Buyer the full amount received from the Buyer upon the conclusion of this contract, including shipping costs, within 3 business days at the latest from the date of receipt of the termination notification.
4.5. The Seller is responsible for the product until it is delivered to the Buyer or a 3rd person indicated by the Buyer. However, if the Buyer wishes to choose a carrier company other than the one determined by the Seller for the delivery of the product, the Seller shall be deemed to have fulfilled its responsibility by delivering the product to the relevant carrier company. The product is deemed to have passed to the Buyer's responsibility as soon as it is delivered to the carrier company determined by the Buyer.
5. RIGHT OF WITHDRAWAL
In accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts;
5.1. The Consumer has the right to withdraw from the contract without giving any reason and without paying any penalty within 14 (Fourteen) days from the date of receipt of the goods in distance contracts for the sale of goods.
5.2. The Consumer can notify the Company of its withdrawal by writing to the Company's e-mail address. However, the Buyer may also exercise its right of withdrawal under the same conditions within the period between the conclusion of the contract and the delivery of the product. The withdrawal notification must be made in writing and the proof of this notification shall belong to the consumer.
5.3. If the Buyer exercises its right of withdrawal, the original invoice of the goods/services delivered to the third party or the Buyer must be returned to the Seller.
5.4. In determining the withdrawal period, the provisions of the Law No. 6502 and the Regulation on Distance Contracts shall apply. Accordingly;
5.5. The cases where the Consumer cannot exercise the right of withdrawal are as follows:
5.6. If the Consumer exercises its right of withdrawal and notifies the Seller of this notification, the Seller shall be obliged to return all amounts received for the product, including expenses, within 3 working days from the date of receipt of this notification in writing.
5.7. The Consumer shall not be liable for any changes or deterioration that occur only as a result of the Consumer's use of the product in accordance with its operation, technical specifications and instructions during the withdrawal period and return of the product. However, the Seller is not responsible for the return and replacement of the product if the product is damaged or has any defect due to its use contrary to its natural use or non-compliance with the instructions.
5.8. If the Consumer returns the product by using the carrier company specified by the Seller in the pre-information form when exercising its right of withdrawal, it will not have to pay any expenses for the return. However, if it is sent with a different company other than the carrier company specified in the pre-information, the shipping costs shall be borne by the Buyer. If the carrier company is not specified in the pre-information form for return, the same carrier company that was preferred for the delivery of the product shall be deemed to have been preferred. However, if the said carrier company does not have a branch in the Buyer's location, the Buyer shall not be charged any expenses.
5.9. The Consumer must return the product to the Seller's address specified in Article 1 within ten (10) days at the latest from the date it notified the Seller of its right of withdrawal. Products that are not sent within this period and products that are sent after this period will be deemed that the Buyer has waived the return request and the return request will not be accepted. However, this provision shall not apply if the Seller declares that he will collect the product himself.
The Buyer may transmit any complaints regarding the goods subject to the sale to the Seller via the Seller's address specified above. The complaints communicated to the Seller will be examined by the authorized units determined by the Seller and the Buyer will be responded to within the most reasonable time.
7.1. The Consumer must inspect the goods before receipt and must not accept the defective and damaged goods from the cargo company official. The buyer agrees that the product received from the cargo is intact and undamaged.
7.2. The Seller reserves the right to stop or cancel the order upon notification of the buyer, provided that the information regarding the order is incomplete, false, or incorrect, or if it is determined that the order is made in bad faith and/or for commercial gain, or if there is a reasonable doubt. In case of order cancellation, the refund will be made to the buyer upon notification.
7.3. The delivery of the product may not be possible within the delivery period due to force majeure events that develop beyond the Seller's will, are unforeseen and prevent or delay the Seller from fulfilling its obligations. In such cases, the Seller undertakes to inform the Buyer. In this case, the Buyer has the right to request from the Seller the cancellation of the order, the replacement of the product with an equivalent product, and/or the postponement of the delivery until the situation that prevents the timely delivery is eliminated.
7.4. The sales price of the product subject to the contract must be paid by the Buyer's preferred payment method for the delivery of the product. If the product price is not paid for any reason or is canceled in the bank records, the SELLER is deemed to be relieved of the obligation to deliver the product. If the product price is not paid to the Seller for any reason after delivery, the Buyer must return this product to the Seller's address specified above within ...... days.
Any and all complaints and objections arising from the application of this contract shall be made to the Consumer Problems Arbitration Board in the Buyer's place of residence or the place where the goods were purchased, in accordance with the monetary value limits determined by the Ministry of Customs and Trade each year in December. However, if the monetary limit is within the jurisdiction of the Consumer Courts, the application shall be made to the competent Consumer Courts.
The Buyer acknowledges and undertakes that he/she has read and informed about the preliminary information in accordance with Article 48 of the Law No. 6502 and has given the necessary electronic undertaking. This period may be determined up to 14 days in accordance with the law.
In such a case, the Buyer2 must be notified in writing within 3 days from the date of learning of the situation.
The impossibility of performance must be notified in writing within 3 days; refunds can be made within 14 days.
All Sellers are obliged to comply with this Regulation. As a result of this Regulation, all cargo costs and bank collection expenses shall be borne by the Seller in case of withdrawal.
The law limits the refund period to 14 days. The 3-day regulation is in accordance with the law, but extending it up to 14 days would be beneficial.
This regulation is in accordance with the legislation and it is not possible to impose any of these obligations on the Consumer under the legislation.
Law and Regulation require this arrangement.
If no carrier company is foreseen for return in the pre-information form, no return fee can be requested. (m.12.3.2)
If a special line or solution method is created for complaints, this should be specifically stated in this section. If it is considered to create a section on the website related to complaints, the information regarding this link should also be included.
In such a case, the period and conditions for refund of the prepayment must be written.
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