Q: What payment methods do you accept?
A: We offer a variety of secure payment options for your convenience, including:
Q: How long does it take to process my order?
A: We strive to process orders within 1-2 business days. However, this time may vary depending on:
You will receive a confirmation email with order details once your order has been placed.
Q: Can I change or cancel my order after it has been shipped?
A: We understand that circumstances can change. If your order has not yet been shipped, we will do our best to accommodate order changes. Please contact our customer service team as soon as possible at +905308873432 or info@wooduneed.com for information on changes or cancellations.
Q: How long does it usually take for a return to be processed?
A: Once your returned product is received, we will process it within 7 business days. You will receive a notification email confirming that your return has been completed.
Q: For custom orders, how can I specify the color and model features I want?
A: To bring your desired model to life in an exceptional way, we communicate with you and provide visual data, no matter where you are in the world. We then obtain your final approval before production and move on to the manufacturing stage.
Q: Will the product I order be the same as the one in the pictures?
A: Our products in stock are made from natural or recycled materials such as wood, stone, etc. Apart from differences in texture and structure on natural materials, the main lines and functions of the model will be as described in the product description and images.
We also help you choose the most suitable and favorite product among the available options by providing you with images and videos of our in-stock products.
Q: Are your products guaranteed?
A: Selected products are covered by manufacturer warranties. Please refer to the product description or contact our customer service team for warranty information on a specific product.
Q: How do I protect my product?
A: You can find proper care instructions on the product label or on our website's product description.
Q: How can I contact customer service?
A: We have dedicated customer service representatives who are happy to assist you. You can reach us 24/7 via:
We will respond to you as soon as possible.
Q: How can I track my order?
A: To check your order status, please visit our website and log in. Once logged in, you can access your order history and view the necessary information to track your individual orders. You can also track your order on the courier's website using the tracking number provided in the email confirming that your order has been shipped.
Q: Is it safe to shop on your website?
A: Yes! We use the latest security technologies to protect your customer information and transactions. Our website is protected by an SSL security certificate. This certificate ensures that your data is encrypted and protected from unauthorized access.
Q: How can I read your terms and conditions before shopping on your website?
A: You can review our terms and conditions by following this link: https://www.wooduneed.com/delivery-ve-return/distance-sales-agreement
We kindly ask that you read and agree to our terms and conditions before placing an order.
Q: Where can I find more information about your company?
A: You can learn more about our company, mission, and values by visiting our About Us page: https://www.wooduneed.com/corporate/about-us
Title : CANAN İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Adress : EVLİYA ÇELEBİ MAHALLESİ HATBOYU CADDESİ EN KALİTE SİTESİ E BLOK NO:31/A TUZLA / İSTANBUL / TÜRKİYE
Whatsapp (English) : +90 530 887 34 32
Phone (Only Turkish) : +90 216 446 25 07
Fax : +90 216 447 10 42
E Posta : info@wooduneed.com
We value your business and appreciate your interest in our company. We hope this FAQ section has been informative.
If you have any further questions, please do not hesitate to contact our customer service team.
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